Shipping policy

Shipping & Return Policy

Welcome to Trendyz! We are thrilled to have you shopping with us. We strive to provide our customers across India with a seamless shopping experience, from the moment you browse our store at https://trendyz.in/ to the time your order arrives at your doorstep.

Please read our shipping and return policies below to understand how we process, ship, and handle returns for your orders.

1. Shipping Policy

Where We Ship

We currently offer shipping exclusively within India. We deliver to almost all pin codes across the country, ensuring that the latest trends reach you wherever you are.

5-Day Free Shipping Policy

At Trendyz, we believe in transparent pricing with no hidden costs. We are proud to offer 100% Free Shipping on all orders across India!

  • Delivery Time: Once your order is processed and dispatched, it will be delivered to your doorstep within 5 days.

  • Order Processing Time: Please allow 1 to 2 business days for us to process and pack your order before it is handed over to our delivery partners. Processing times are not included in the 5-day delivery window.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email and SMS containing your tracking number and a link to track your shipment. You can monitor the status of your delivery directly through our website or the courier partner's tracking portal.

Delayed Packages

While we strive to ensure every order arrives within our 5-day window, occasional delays may occur due to unforeseen circumstances such as extreme weather, public holidays, or logistical issues in remote areas. If your order has not arrived within the expected timeframe, please contact our support team, and we will resolve it for you immediately.

2. Return Policy

7-Day Return Policy

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free 5-Day Return Policy.

You have 5 days after receiving your item to request a return or exchange.

Conditions for Returns:

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused.

  • With original tags attached.

  • In its original packaging.

  • You will also need the receipt or proof of purchase.

How to Initiate a Return:

  1. Contact us at [Insert Customer Support Email, e.g., support@trendyz.in] within 5 days of receiving your order.

  2. Provide your order number and the reason for the return (please attach photos if the item is defective or damaged).

  3. Our team will review your request and provide you with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method or via bank transfer/UPI within 5-7 business days.

3. Contact Us

If you have any questions about our shipping times, your specific order, or our return process, please do not hesitate to reach out to us!